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Urgent! IT/TECH SUPPORT OFFICER Job Opening In Freetown – Now Hiring IJM GLOBAL LIMITED

IT/TECH SUPPORT OFFICER

Job Expired.


Job description

Technical Support Responsibilities:

Identifying, studying IJM hardware and software solutions.


Troubleshooting technical issues.


Diagnosing and repairing faults for all IJM hardwares and software solutions.


Resolving network related issues such as Telecom and internet provider network.


Configure devices and setup hardware and software for IJM customers
Giving internal IT support of all IJM staff
Manage Server related issues for all IJM software and hardwares.


Liasia with OEMs on device issues, inquiry and resolutions.


Speaking to customers to quickly get to the root of their problem.


Providing timely and accurate customer feedback.


Talking customers through a series of actions to resolve a problem.


Following up with clients to ensure the problem is resolved.


Replacing or repairing the necessary parts on devices
Supporting the roll-out of new applications.


Providing support in the form of procedural documentation.


Performing online training to customers on application knowledge and utilization.


Managing multiple cases at one time.


Testing and evaluating new technologies.


Conducting electrical safety checks on equipment.



Required Skill Profession

Office And Administrative Support


Job Expired.

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    Unlock Your IT TECH Potential: Insight & Career Growth Guide


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    IJM GLOBAL LIMITED interview tips for IT/TECH SUPPORT OFFICER

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    • Reviews and Insight
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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