Job Overview
Company
IJM GLOBAL LIMITED
Category
office-and-Administrative-support
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Job Description
Technical Support Responsibilities:
Identifying, studying IJM hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults for all IJM hardwares and software solutions.
Resolving network related issues such as Telecom and internet provider network.
Configure devices and setup hardware and software for IJM customers
Giving internal IT support of all IJM staff
Manage Server related issues for all IJM software and hardwares.
Liasia with OEMs on device issues, inquiry and resolutions.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts on devices
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Performing online training to customers on application knowledge and utilization.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
About IJM GLOBAL LIMITED
IJM Global Limited is a tech security company that innovates, develops and deploys solutions anchored around Tracking and IOT technology to solve the daily organizational, community and individual challenges associated with fleet management, community security management, emergency challenges, SOS response for individuals and organizations.
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IJM GLOBAL LIMITED is actively hiring for this IT/TECH SUPPORT OFFICER position
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